Customer Service

Customer Service

Our passion is power, but it is also customer service. We strive to help each one our customers in the best way possible by answering questions and offering the best pricing available. Whether it is performance or service you are looking for, we are here for you!  If you need any help or assistance we are available by phone 11am EST - 7pm EST Monday - Friday.

Privacy

Overview
Precision Sport Industries (PSI) is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with helpful and useful information, such as order confirmations and order shipping status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number.

Sharing of Your Information
We may use third party companies to perform functions on our behalf. These functions may include delivery of orders, postal and e-mail delivery and CC processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

These include:

UPS
www.ups.com

FedEx
www.fedex.com

Links
Our website contains links to other sites around the world, Please be aware that PSI is not responsible for the privacy rules and foundations of other companies or entities.

Security
PSI takes extreme precautions to protect information from their customers. When you submit personal information on our website, your information is protected both online and offline. When our registration or order form asks you to enter sensitive information, such as your credit card number, that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Access to all of our users information is restricted. Only employees/contractors who need the information to perform a specific task, specific to your order are granted access to personal information.

Shipping

All shipping inside the continental USA is FREE on all in stock or domestically stocked items.  All special order or overseas shipments are not included in the FREE shipping offer.  The shipping  for over-seas and special order items will be arranged on demand and will be quoted at the time of initial inquiry.

Returns

All sales are final on all special ordered items.  All other items have a 25% restocking fee with no exceptions.

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